Shipping & Returns

What are your shipping rates?

Shipping within Singapore is free on orders over S$150. Orders below that are shipped at a flat rate of $8.

Do you ship internationally?

Kra Sanctuary currently only ships within Singapore. If you are interested in international shipping, please contact us at concierge@krasancturary.com and we'll see how we can help you take home one of our artisanal ceramics.

How long does delivery take?

All orders for ceramics in stock will be packed and shipped within 48 hours, and due to its delicate nature, will be delivered via courier to your door. You should be able to receive your package within a week. If we experience any delays, we will reach out via email.

Can I return my order?

Items sold are non-exchangeable and non-refundable. However, should you find major flaws or defects in your chosen pieces, such as a chip or crack upon receiving your products, please reach out to us at concierge@krasanctuary.com, within 24 hours and we will gladly replace your product for you.

All of our luxury ceramics are held to the highest standard of quality checks before being packed and shipped. Please note that small imperfections are bound to be present in each piece as all of our products are handcrafted by our partner artisans.

The finishing on my dish doesn’t look like the photo on the website. Can I have a refund?

All items sold are non-exchangeable and non-refundable.

Our luxury ceramic kitchenware and dinner sets are handmade from start to end. No two pieces are identical in shape, weight, or finish, and it is this uniqueness that we celebrate here at Kra Sanctuary. These handmade inconsistencies do not affect the quality of our ceramics in any way, and each piece is made to last the years.

 

Have any more questions? Please explore our FAQ page or reach us at concierge@krasanctuary.com.